Internal server error when going to /qlikview/index.htm

[fredericvillemi]

Hello,

I'm installing a new server of QlikView 2024 May to migrate from an old QlikView Server 2020.

Everything is fine except when i click on the Q at the left of the top bar

it links to https://myserver/QLIKVIEW/index.htm

and makes an error : The page cannot be displayed because an internal server error has occurred.

With my old server it worked but on this new one it doesn't and i cannot find where in IIS i should change something.

I have a Root Folder named "QLIKVIEW" which links to the Web folder of the QlikView installation.

What should i check to make it work ?

Thanks

[David_Friend]

@fredericvillemi use Developer Tools, does it show any messages?

[Chip_Matejowsky]

Hi @fredericvillemi,

Can you please provide a screen capture of the error:
Are you using the QlikView Web Server or IIS as the web server?
Can you post a screen capture of the QlikView Management Console (QMC) > System > Setup > QlikView Web Servers > QVWS@ > Web tab? Does the entry for QLIKVIEW <C:\Program Files\QlikView\Web> match that of the value in %ProgramData%\QlikTech\WebServer\config.xml?

Best Regards

[fredericvillemi]

no, absolutely only the text

I wonder how QlikView (or IIS I presume) can link the /qlikview/index.htm path to the index.htm of the Web folder.   I can't find anywhere in the IIS configuration. But it always worked before.

[fredericvillemi]

Hello Chip,

I'm using IIS as I have always used before.

My QLIKVIEW root folder links to the place where QlikVie server is installed and where the Web folder is.

The same config is in the config.xml

<Folder>
<Name>QLIKVIEW</Name>
<Path>D:\ntappl\qlikview\Web</Path>
</Folder>

Should i look somewhere in the IIS configuration ?

Again, everything works except the link...

Thanks

[Chip_Matejowsky]

Hi @fredericvillemi,

Suggest that you review Qlik Support article How to Configure: QlikView and IIS and ensure that IIS is configured as stated within the article. You may want to consider uninstalling/re-installing the QlikView Settings Service and following the above article.

Best Regards 

[fredericvillemi]

Hello,

Almost everything is installed now and I would be sorry to reinstall the QlikView Settings Service now .. As i said everything works except this link and I would really like to find a log or something that explains why ..

I have looked at your document about the configuration and I don't find anything that would be wrong on my installation.

I can't find the place where the "qlikview/index.htm" is redirected to the install_folder\index.htm .. I wish i could find that because it's probably not configured correctly but where is it ? in IIS ? how does QlikView work with the Root Folders defined in Web Service config ?

Thanks

[fredericvillemi · Accepted solution]

Oh, i have found the issue, and i think i already had such a thing !

IIS is crashing with error 500 with no logs. The reason is in the web.config of the install\qlikview\Web

There is a

<mimeMap fileExtension=".qvpp" mimeType="text/html"></mimeMap>

that causes a duplicate with another definition of Mime. Very silly error.

We just have to remove this part to make it work .. It's really tricky and i don't know why there is this qvpp mime there.. I don't think i have added it and it's probably in the install but it may create issues when qvpp is declared elsewhere.

Thanks anyway for your help