No Preview Available in Access Point

[theresaa]

Most of my documents show the opening sheet in Access Point as the Thumbnail.  A couple of them, however, show this:

Can anyone tell me why?  V11.2SR10 on Server 2008R2.

Thanks

[theresaa]

Thanks....  I was saving it in Web view.  So, I took it out of Web view, reloaded it on the server, and now I have my thumbnail.  Thanks so much for all the help and replies everyone.

[shayraber]

hi bbt‌

what did you mean by: "You will need to do a reload before you put the document on the server"?

the document is already in a folder which is mapped to the QMC, which means it's already there. it just has stopped to show the thumbnail icon for some day. do you mean to setup the thumbnail again at the setting, reload it locally (not via QMC), save it and then reload it again via QMC?

[Bill_Britt]

HI Shay,

The image is created by the GUI (Client) during reload and stored the the meta of the QVW. Publisher's (QVB reload engine) doesn't have a GUI, so it can't produce the image.

Bill