Not able to assign a document CAL

[Jagveer]

Hi,

I am trying to assign a user a document CAL on QMC. I've been doing this for past 3 years with no issues. But today, when I am assigning a new user in Document CALs, it appears in the list and the "Document CALs assigned to Users" increase. But, the moment, i hit apply the number goes back to the previous value, even though the name of the user stays in the assigned users list and the user doesn't see anything on the access point.

[Chip_Matejowsky]

Hello @Jagveer,

Without being able to see your QMC, I suggest we start with basics here.  Do you have any available Doc CALs allocated to this document?  Check QMC > Documents > User Documents > select the QVW you want to assign a Doc CAL to user > Document CALs tab and look at what's listed for Number of CALs allocated to this Document.  

If you could post a screen capture of what you're seeing in the QMC, that'd be helpful.

[Jagveer]

Hi Chip,

Sorry for not being detailed earlier.

I have 19 Document CALs assigned to this document. 18 of which are assigned to Users. I am trying to add 19th User There are 4 Unallocated Document CALs on the server as well apart from the 19 assigned to this document. The Security Authorization on the QVS is NTFS authorization and i have given the required rights to the user over the document at windows level.

I have attached the screen capture for reference

[Chip_Matejowsky]

Ok, so you have one additional Doc CAL allocated to this QVW and when you attempt to assign it to an end user you experience the issue described in the initial post on this thread - you are able to perform the typical steps to assign, but when you click the Apply button, the assignment doesn't complete.

What is the full build version of QVS you're running (i.e. 12.30. 20300)?

[Jagveer]

Hi Chip,

the build version is 12.10.10000.0

[Albert_Candelario]

Hi Jagveer,

Is any message pop-up when doing this? or any error in the QVS/QMC logs when doing this action?
Did you check the license information if you tick the limitation box and you added any value there?
Cheers!

[Jagveer]

Hi Chip,

I don't get any pop error or in log. Also, the Limit number of CAls is unchecked

[Jagveer]

Hi Chip,

Any Suggestions on this?

[Brett_Bleess]

Jagveer, per Albert's comment, are there any entries in the QVServer Event log or the QMS log to point to an issue?  The only thing that comes to mind for me is the following setting in the QMS exe.config file located here:

C:\Program Files\QlikView\Management Service\QVManagementService.exe.config

The following setting is the one to check:

<add key="MaxReceivedMessageSize" value="262144" />

If that value of 262144 is what you have, try doubling that to see if that allows you to save things.  Check that and the logs and shout back.  If you change the setting value, do not forget to bounce the QMS service for it to get picked up...

Regards,
Brett

[Jagveer]

Hi Brett,

I couldn't find the file you mentioned. I have attached a screenshot of the Managementservice folder for your reference