Not able to assign professional or analyzer licenses - NEED HELP ASAP

[Maxxium]

Dear all,

After updating Qlikview to the latest release. I have applied the signed license key to obtain new licenses. 

After doing so, I try to add licenses, but am not able to. See attached screen shots and collected log. 

Can I be helped ASAP? The business is now not able to access Qlikview. 

[Jill_Masinde]

@Maxxium   From the QMC log

20230512T145516.464+0200 Information Communication thread for ReloadEngine@amsbi2 is stopped.
20230512T145616.344+0200 Warning Failed to find user tegnet\jsneijder
20230512T145616.344+0200 Warning Failed to find user tegnet\tmesman
20230512T145636.281+0200 Warning Failed to find user tegnet\jsneijder
20230512T145824.307+0200 Warning Failed to find user jsneijder
20230512T145853.659+0200 Warning Failed to find user tegnet\jsneijder

Do you have internet access? A signed license key requires the Qlik Licensing Service to have connectivity to the Licensing Server.   Kindly review the below article.

https://community.qlik.com/t5/Official-Support-Articles/How-long-can-a-Qlik-Signed-license-key-run-w...

[Maxxium]

Hi there, yes I do have internet connection. 

[Maxxium]

I see that in 'about Qlikview' the license key is blanc. Is that supposed to be that way even after applying the SLK?

[Maria_Halley]

@Maxxium 

That dialogue looks to be from QlikView Desktop?

[Maxxium]

Yes it is.

[Jill_Masinde]

@Maxxium Kindly create a support case for further troubleshooting. 

You can contact Qlik Customer Support to get your issue resolved.  You can use the Chat Now option.

[Maxxium · Accepted solution]

It is fixed now. 

The path in QMC - System - Setup - DSC - General was outdated and is now updated with the right domain.