Qlikview QMC not visible, apps not present in Accesspoint

[Susmit]

Hi Team,

We are facing an issue in the qlikview servers, sometimes overnight the apps disappear from the accesspoint and the qmc also is not available, we have to restart the dispatcher service to get it back to normal.

We get the below errors in the windows application logs:

Failed to get (new) license. Exception: Unable to connect to the remote server

Failed to get license server status. Exception: Unable to connect to the remote server

GetDocumentTask failed: A Publisher license is required.

Please let us know how we can solve this issue.

Regards,

Susmit 

[Chip_Matejowsky]

Hello @Susmit,

It seems that the Dispatcher Service is failing overnight which is interrupting communication between your environment and Qlik Licensing Service.  Is there something in your environment that is closing ports 9200 or 443 (if using HTTPS)?  How often does this happen?  Do you see any errors or warnings regarding this service in the QlikView Management Service logs or Qlik Service Dispatcher logs that you can share? 

Best Regards

[Susmit]

Hello Chip,

Attached are the logs for QMC and license service already to the case , we are still not aware what is hindering the connection for the license service.

In the qmc log we find "Information Machine Information=Computer Name: DEMCHDC90NA, Operating System Version: Win32_OperatingSystem=@ X64 (Microsoft Windows NT 6.2.9200.0), .NET Version: 4.0.30319.42000, MDAC Version: 6.3.9600.16384, Monitors: 1, Physical Memory: 65534Mb, Available Memory: 59982Mb" other than the errors mentioed above, can this be of some help, does memory  affect the license service.

Regards,

Susmit

[Chip_Matejowsky · Accepted solution]

Hi @Susmit,

I suggest that you contact Qlik Support and get a case created for this issue as it will likely require some in depth investigation and troubleshooting.  Be sure to provide the logs you mentioned here as well.  Thanks!

Best Regards

[piotrek_w]

Hi Susmit,

We struggle with the same problem. Did you find the solution? Can you share some outcome or the case number that I can follow? 

Thanks in advance for your help!

br,

Piotr

[Chip_Matejowsky]

@piotrek_w,

Suggest that you start by reviewing the Qlik Service Dispatcher and QlikView Management Service logs.  If you can share them, post them here.

Best Regards

[piotrek_w]

Hi Chip,

There is no any error logs for LicenseService - service was down so couldn't generate logs. 

To solve the problem we need to restart dispatcher service. After that LicenseService create a new log file. 

For ManagementService we can see an Error:

Failed to get license server status. Exception: Unable to connect to the remote server

Error Failed to get (new) license. Exception: Unable to connect to the remote server

GetDocumentTask failed: A Publisher license is required.

Last time problem occur on Friday and persisted for the whole weekend. We restarted dispatcher service on Monday to solve it. 

br,

[Chip_Matejowsky]

@piotrek_w,

So it appears something is stopping communication between your server and the backend Qlik License servers.  Is there are proxy server in play in this environment?  Suggest that you contact Qlik Support and create a case as this issue will likely need extensive troubleshooting.  Thanks!

Best Regards