Qlikview Server: Cannot open HTML file for section access url

[euriss_sow]

Dear All,

Our customer is facing cannot open HTML file for section access after they have done Qlikview server migration.

I have tested with localhost address. No issue, but when we change to server name, will facing cannot open html file problem.

http://<ServerName>:4780/QMS/AuthTable ------> cannot open html file.

http://localhost:4780/QMS/AuthTable -------à no issue.

Here is some finding from qlik community, tested but no use.

https://community.qlikview.com/message/695535

Suggestion:

1. Make the localdesktop user member of QlikView Administrators group

  Euriss >>> User account already in Administrators group

2. Select the Section Access Table on the left hand side in the Management Console, then on the rightside the pane will update with a “Add Users” button. By pressing this button you can give your local user access to the URL.

Euriss >>> Service account already set as admin in this section table.

https://community.qlik.com/thread/159364

Suggestion:

1. Try to use instead Qlik.Service account instead of your current one, and let us know what happens

  Euriss >>> we are using service account dy.

https://community.qlik.com/thread/145003

Suggestion:

1. Remote login to server and the try the same URL with a browser on that machine itself.

Euriss >>> Both Qlikview Server and Qlikview Publisher also can browser this url link.

[Anil_Babu_Samineni]

How are you allocating whole link. Let's assume your server name QLIK

[euriss_sow]

Hi Anil,

this link is auto generate by QMC when i clicked on the link below

http://qlik:4780/QMS/AuthTable

[marcus_sommer]

I'm not absolutely sure but I think these data are somewhere stored within real data-files, probably some xml's. Take a look within your server program-data directory if you could find the right file(content). I would start here:

\\YOURSERVER\D\QlikViewServer\ProgramData\ManagementService\QVPR

whereby you need to adjust this part: \\YOURSERVER\D\QlikViewServer to your system.

- Marcus

[euriss_sow]

Sorry Marcus,

Even i know where is the source, but i not sure why the url from QMC is not work.

[marcus_sommer]

I looked for an older posting from me and I have had read the source as xml-file and not as htm-file although the file-extension pretend to be a htm-file: Re: check if qlikview server services are alive and able to response‌. Therefore try it with xml as file-fomat.

- Marcus

[euriss_sow]

Dear Marcus,

I have to use read as xml format but still failed.

[marcus_sommer]

Maybe there is an issue with the DNS resolution of your servername - try instead the servername the IP address of the server.

- Marcus

[euriss_sow]

Dear Marcus,

here is the combination I tried.

http://<ServerName>:4780/QMS/AuthTable ------> cannot open html file.

http://<ServerIP>:4780/QMS/AuthTable ------> cannot open html file.

http://localhost:4780/QMS/AuthTable -------> no issue.

But i cannot use localhost to continue my script due to my application is sit on another server

[marcus_sommer]

For me it looked that there is anywhere a network and/or security configuration issue but I don't have any idea where - maybe pcammaert could give a hint.

- Marcus