Qlikview perfomance dashboard not updating

[salimep88]

Hi,

Am new to QlikView product and  We are facing an issue with QlikView  publisher that  not updating the performance dashboard even the jobs are successfully completed  but nor reflecting the dashboard ,  we checked the database and conformed there are transactions belongs today date  

what could  be the reason for not updating the dashboard even though job are successfully completed ?   ( in processed directory  we see the latest transactions ) 

kindly advise us  which logs we need to provide you for your further analysis

Thanks

Salim

[Maria_Halley]

@salimep88 

Quick question, do you mean the governance dashboard?

Or did you build your own document for monitoring?

[salimep88]

Hi Maria, 

we have   custom one for  dashboard , which call rest of the document records

Thanks

Salim