Qlikview server is not working

[narender123]

Hi Team,
I have QlikView server 11.0 SR1 edition.

In this server, I am getting the qlikview distribution services and the QlikView server is not running.

Without this, I can not open the QlikView management console.

I did all the work to up distribution services but no success. Even i have my VM backup and i did it to restore it to 1 month before. after restore it is showing same error.

Only thing is that I can do, to install QlikView server again. You know my setup is too old and I don't have any support.

I can not remove the QlikView server license from the old server due to services are down.

if I install the qlikview server again on same server means after removing all previous QlikView settings.

Can i install qlikview server version 11 again?

Will my qlikview server license work on the same?

I need your help. Please advice.

Thanks,

Narender

[narender123]

Yes sommer,

My AD server got down and after up AD server , network administrator created the new AD server with new AD ip.

I changed the same in alternate DNS setting of server newtrok settings but no luck.

Even i restored my full VM backup to old date but no luck.

Thanks,

Narender

[narender123]

Hello Anjos,

I did it previously but no success.

Thanks,

Narender

[marcus_sommer]

With AD server you mean the active directory in your environment or the machine on which the QlikView services are running?

- Marcus

[narender123]

Hi Sommer, 

Ad is the Active directory server that was crashed and network engineer fixed it with all the same setting but  new AD server ip. 

In qlikvew, network adaptor setting, I have changed the alternate dns to my new ad ip. 

But i dont know to change anywhere else in qlikview server setting for ad. 

If you know then please let me know. 

Advice please, 

Thanks, 

Narender

[marcus_sommer · Accepted solution]

AFAIK nearly everything within the QlikView settings is related to server-names and not to IP's what probably means that changing an IP shouldn't matter but also changing the server-name is much more problematic.

Before looking for any settings in QlikView I suggest to check if the active directory is in general available on this machine and the user who runs the services with any other tools - I could imagine that PowerShell is capable for such a task. Many companies work with white-listing approaches for all kinds of network-traffic and there may now some allowances are missing.

If this worked as expected you may look within the various config-files of the management service within the subfolder qvpr and there especially for those which are related to authentication and the directory service. If no backups exists I suggest to make one before changing anything.

- Marcus