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Anonymous
Not applicable

Scheduled Reload not executing

Hi,

I'm trying to set up a scheduled reload for a (any) QVW on the QlikView server. I'm using QV Server v12 with no publisher and setting up the scheduled reload through the Reload tab in documents in the QlikView Management Console.

The task is created via the Reload tab and appears under Tasks with the Waiting status however it doesn't execute... I've tried scheduling reloads for a couple other QVWs with different schedules i.e. hourly, daily and I get the same outcome - still waiting!

I see the task is under the QDS service, but publisher isn't installed. Would this be causing an issue?

There is no task log or history as the task never gets executed/started.

(To give further context, originally the reload tab wasn't showing up when I selected documents under 'User Documents' so I followed the solution in this thread and this solved the problem in terms of showing the reload tab. This may have a knock on effect?)

Is it an issue with the task setup under the QDS service?

Maybe I'm overlooking something straight forward?

Are there any more settings I need to apply to get the QVW to execute the scheduled reload?

I've searched the community for solutions but I haven't managed to resolve it yet. Can anyone offer any advise or experienced this before? Any help would be much appreciated.

Thanks,

Dermot

19 Replies
neelamsaroha157
Specialist II
Specialist II

Your screenshots shows that QDS service is down

Anonymous
Not applicable
Author

Thanks neelamsaroha1575,

I thought that was a publisher service.. In any case I've restarted the QDS service but it is still saying QDS is down.

Is there something else I can look at to solve this issue?

Thanks,

Dermot

Not applicable
Author

If you don't have publisher then you wouldn't have a source documents and user documents folder, just a User Documents folder. It looks like something somewhere thinks you have publisher. Was it licensed at some point? Something has definitely gotten pointed in the wrong direction.

Anonymous
Not applicable
Author

Hi Hailey,

I believe there was a demonstration publisher installed on the server at some stage. It was uninstalled so I'm unsure why it's still thinks Publisher is there somewhere - possibly some elements of the installation remain or files have been amended.

Do you or (anyone else) know what's the best approach to resolve?

Thanks,

Dermot

Anonymous
Not applicable
Author

You may now have started the Windows Service "QlikView Distribution Service" but QMC is still not showing a QDS and it still has the amber banner reporting that QDS is down.

I suspect QDS is not properly configured in QMC's System tab.

Clever_Anjos
Employee
Employee

If you don´t have a publisher "Source Documents" wouldn´t be visible

Capturar.PNG

I would consider reinstall Qlik and reapply the license

Clever_Anjos
Employee
Employee

I would uninstall the services and install it again

Anonymous
Not applicable
Author

Server is live and there are about 800 doc CAL licences on various QVWs. Are there any alternatives to a reinstall?

Thanks Dermot

Anonymous
Not applicable
Author

The Distribution Service wasn't uninstalled, your Windows Services screen shot clearly shows it installed and started.

It's likely that the QMS setup still believes there to be and associated QDS so ideally you would want to delete that in some way. DO you see reference to a QDS in QMC like this screen shot?

QMC doesn't offer the facility to DELETE an existing QDS.

You can add additional QDS AND delete them, but I can't see a way to delete the primary one.

You could try manually editing / deleting files in the QVPR to try and extinguish that QDS but as this sounds like a live production environment for you, you probably don't want to try that.

I recommend rasi9ng a ticket with Qlik to ask how to get rid of that now 'ghost' QDS.