We’ve have a customer who have 2 servers (UK & US) & a mixture of operating systems & versions of QlikView (one is QV 10!!). So, they need upgrading – we did suggest Qlik Sense Enterprise or SaaS, but they’re just going to go to latest QV. 😪
They’ve spun up some new servers and have copied the “Qlik folders” to the new boxes. After they’d done it the users on the existing system couldn’t see any apps in Access Point. Apparently, they could get to AP but there was nothing in it.
The servers are unconnected, there’s no load balancing, no DNS server in the middle or anything like that, and they insist they haven't applied the new Temp QV licence to the new server & the users can’t see that anyway. They had to turn off the new servers and reload all the apps on the old servers (took 15 hours) & the users can see everything again. So, they are reluctant to turn on the new servers again until, either they/we have an idea of what’s gone wrong, or we’re about to start the upgrade work (not sure how that helps though if it breaks the existing estate!!).
I realise that it looks like they've installed the same license on the new server, but they say they haven't! Customer says: "We haven’t applied/copied old server License Enabler File on new boxes. C just moved the QlikView docs(.qvw’s – only) that are reside on Drive ‘E’ in old servers to new Boxes. It was just like a copy/back up activity from one system to another. So I don’t think technically it is an license related issue!".
Any other ideas as to why it breaks?
