Server timing sessions out (using via F5)

[adamdavi3s]

Hi All,

We're deployed with all of our timeout settings set to 30mins, but users are still getting dropped after 5 mins:

20161125T151313.000Z	20161128T104431.000Z	4	700	Information	Session stop reason: Socket closed by client
20161125T151313.000Z	20161128T104431.000Z	4	100	Notice	CAL usage: Named CAL session for user "DOMAIN\ADAM.DAVIES" stopped

We do access via an F5 which we think is the issue but just want to confirm that the above message is Qlik thinking the user has disconnected and not Qlik disconnecting the user?

[michael123]

Probably user disconnect. You can check yourself, for that user at that time, in the sessions log created in the same catalogue as the eventlog.

[adamdavi3s]

Ok bit more info

The user above is me, I just left the browser window open for 5 mins and it (consistently) times out

This is on our server which sits in the DMZ running QVWS

If I connect directly to the server using our internal FQDN then I don't get timeouts, that server is running IIS

Our technical chap says he can see the TCP closing but it is coming from the client not the F5 so it must be something else

[tresesco]

This is probably something outside qvs. Have you tried with different browsers?

[michael123]

You have 30 in the <SessionCookieTimeOut> in QVWS config?

[adamdavi3s]

That is my assumption as well, but we are using V12 so could be a bug....

Yeah Chrome, ie and firefox

[tresesco]

While publishing it in DMZ, is there any reverse proxy? Could there be any settings that could cause it?

[adamdavi3s]

could be actually, I thought i had altered it to 600 but looks like it is 30 (Qvs is 600)

[adamdavi3s]

there could be, but thats beyond my technical knowledge!

I just checked all browsers again and I didn't get kicked with IE.... retesting now as I might have been too quick off the mark

[adamdavi3s]

nah, IE was tricking me I think!