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jduarte12
Partner - Creator II
Partner - Creator II

Triggered task stopped working

Good afternoon,

In our company, we are running QlikView Server 11 SR1 on Windows Server 2008 R2 Enterprise 64-bit.

In the management console, we have defined a series of tasks:

Task A: Load a .qvd file hourly

Task B: Distribute a .qvw document when Task A has succeeded

Task C: Distribute other .qvw document when Task B has succeeded

Tasks D, E and FE: Reload other .qvw documents when Task C has succeeded

This working fine until the beginning of this week, when we noticed that Task C was not being performed. That is: tasks A and B were successfully run after having been triggered but task C simply was not performed: there was no e-mail alert nor failure.

To solve this question, we have deleted all the triggers and defined them back from zero. However, the problem is not solved yet: tasks A and B are run as expected but task C is run only for the first or second hourly trigger. After that, the column "Started/Schedulled" shows "Not schedulled" and not the "When Task B has Succeeded" that should be there.

This is most bizarre since our task-series always has been triggered without problems and this issue appeared without noticeable reason.

So, according to your experience, I would like your help in order to solve this problem, as by now we have to perform the reloads manually.

Thanks in advance.

Best regards,

João Duarte

4 Replies
jduarte12
Partner - Creator II
Partner - Creator II
Author

I contacted Qlikview Support about this issue, which was reported to be a known bug.

After doing what QlikView Support recommended, the problem seems to have been solved.

Anonymous
Not applicable

Joae

Could you share what was recommended ?

Best Regards,     Bill

jduarte12
Partner - Creator II
Partner - Creator II
Author

Of course.

Basically, the idea is change the QMSChunkSize parameter in

     C:\Program Files\QlikView\ManagementService\QVManagementService.exe.config

Where appears

     <add key="QMSChunkSize" value="100"/>

they recommend to change "100" to a lower value, such as 20. Then, save the .config file and restart the QMS service.

Best regards,

João Duarte

Anonymous
Not applicable

Joao

Many thanks for the info.

Best Regards,     Bill