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Discussion Board for collaboration on QlikView Management.
we are facing a recent problem with Qlik View
Users who have Named CAL can access the Access Point normally
but Users with Document CALs are unable to log in to Access Point
these users are prompted to enter user name and pwd but nothing happens after they supply their credentials
what do I need to check / fix?
the thing is that these users are unable to log in to access point
What type of authentication are you using? (Windows, SSO, ticketing,...)
Usually, QlikView does not do the authentication. It only redirects the credential it receives to whatever authentication system you have configured.
If you are using Windows Authentication, you should see a login failure with extra detail in the Windows Event logs -> Security on the server running the QlikView WebServer.
If that does not help, could you clarify or maybe even send a screenshot of what happens when the user tries to log in
Hope this helps!