Unable to open a loaded document by QlikView

[Basavaraj]

Hello,

We have 2 documents published on a server. One of them, it is an archive file. The document was loading perfectly. 

I cannot open the archive QVW through the Access Point. When I try to open the QVW, a pop-up message appears and say: "Failed to open document, You don't have access to this document."

I check the archive document and the tickbox to 'allow document to the loaded by QlikView Server' is greyed out, so I cannot select it.

I use QV12-50 version in QV Server.

Please can anyone suggest what I can do now to allow me to serve this document.

Thanks in advance,

Begoña

[anat · Accepted solution]

is any section access in the app?

[Maria_Halley · Accepted solution]

@Basavaraj

If you don't have section access, can you check the permissions on disk for the file? Users have to have read rights to the file to open it in access point.

This is normally done by the publisher, but if you don't have a publisher license you have to set it yourself. If you use publisher, check the users added under the distribution path in the task

[Maria_Halley]

@Basavaraj

Did you find a solution for you issue?