User Bookmarks issue Qv11 SR7

[Anonymous]

Hi

We have recently upgraded our Qlikview version from Qv10 SR6 to Qv11 SR7.  Ever since the upgrade some of our customers are seeing issue creating new bookmarks.  Other users, admins and support are able to create bookmarks. Below is the error message.

If we press OK and continue while saving the bookmark we get below error.

We have checked the settings on QEMC and nothing has changed at the document level. Any suggestion or guidance is appreciated.

Thanks

Mak

[lft]

Hi Mansoor,

I suggest you to get in touch with Qlik support. They will guide you with the most appropriate solution

If you don't know how to use support you can use our Qoncierge service

QlikView Support - Business Intelligence (BI) Reporting Software Solutions | Qlik

Loic

[Giuseppe_Novello]

Dear Mansoor,

What Browser and it version are using? If it is IE, can you try on a different browser like Chrome or FF? Do you have some sort of proxy?

Gio

[Anonymous]

Hi Loic,

We have requested our coordinator to contact Qliktech.

Thanks,

Mak

[Anonymous]

Hi Giuseppe,

This issue is happening irrespective of the browser.  The users are either using IE9 or the latest chrome version. 

Not sure if this is related but some other users who were able to create bookmarks have informed that their bookmarks do not hold layout state or selections.  They have shown me the selections and it seems the bookmark only captures the default sheet layout.

Thanks,

Mak

[Giuseppe_Novello]

Dear Mansoor,

Can't tell what could be happening, so far, I am testing SR7 and all works fine for me. Anyways, If you have users that do work but others don't work, I would compare both of them,  what is the differences between them. This will be crucial for the Qliktech support investigation, and also steps they do to replicate the issue.

Gio

[ashfaq_haseeb]

Hi,

Never heard of that before.

I believe you must contact with Qlik Support.

Regards

ASHFAQ

[Anonymous]

Hi,

So Qlik Support replied to our ticket, informing that the browser cache needs to be cleared and than bookmarks will start working.

We have not confirmed if this suggestion works as it happens with very few users and we cannot recreate the issue.

Thanks

Mak

[schlettig]

Hi Mansoor Khan,

did it work?

We have a similar issue at a 11.2 SR7 Server - not the xml error message - but Bookmarks not restoring selections.

Best regards,

Christian

[Anonymous]

Hi Christian,

Yes the solution worked but you will need to do a hard delete on the temporary internet files.   This is only needed to be done once per machine after which it works fine.

Regards

Mansoor