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I have added a new user to a document. The document is not setup for section access and there are other users that do not have a problem. They are setup the same way. The user can get to the Access Point page. Any advice on troubleshooting the issue?
I found the solution. Apparently the developer of the app had it wrong and section access was implemented because when we added the user to section access the user was able to see the document.
Sorry for the trouble.
Does the user have file level read permission to the qvw file used by Access Point ?
Yes they do
Do double check the file level permissions and not the folder level permissions.
They do. Below is the screenshot of the permissions of the file in question.
They do
I found the solution. Apparently the developer of the app had it wrong and section access was implemented because when we added the user to section access the user was able to see the document.
Sorry for the trouble.