This error refers to an unauthenticated or unauthorized user trying to get access to a Qlikview document from the Accesspoint. The line should look something like this:
500 Warning System: MetaService - HasAccess: Empty User has found. Access deny into document Sandbox\TEST.qvw
QVWS wasn't able to authenticate the user (basically prove they say who they say they are) which denied them access to the document they were trying to access, in the above exmaple, TEST.QVW. I would take a look at your QVWS settings in the QMC under QMC > System > Setup > expand QVWS > Authentication, it should be set to Always, this will keep unauthenticated users (anonymous) users from being able to access your Accesspoint and QVWs. It would also be a good idea to check with your users to make sure everyone is accessing QVWs through the Accesspoint and not using a link directly to the QVW which may bypass the authentication portion of getting access to the document.
Hope this helps!
Thanks,
Josh
Qlik Support
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