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alexpanjhc
Specialist
Specialist

installing desktop version of expressor error

Hello

I am installing the desktop version expressor on my laptop. It is a Windows7 machine with enough ram and harddisk

I download the installer in my local machine and when i double click it, it shows the error.

What did i do wrong?

I also restarted my machine and had the expressor studio installed.

Thanks!

1 Solution

Accepted Solutions
Michael_Tarallo
Employee
Employee

Hello alexpanjhc - this occurs when a network firewall, proxy or even a possible local firewall on your machine prevents the .exe program that is running from downloading the .msi installation file from the server.

The .exe program:

  • Checks for all the necessary pre-reqs (redistribution packs, frameworks, hot-fixes etc)
  • Downloads and installs them if necessary
  • Then it goes to the server and grabs the .msi installtion file to download and execute

Can you try another machine or disable your firewall (Windows or 3rd party) and try running the .exe again?

Please let me know.

Regards,

Mike T

Regards,
Mike Tarallo
Qlik

View solution in original post

10 Replies
Michael_Tarallo
Employee
Employee

Hello alexpanjhc - this occurs when a network firewall, proxy or even a possible local firewall on your machine prevents the .exe program that is running from downloading the .msi installation file from the server.

The .exe program:

  • Checks for all the necessary pre-reqs (redistribution packs, frameworks, hot-fixes etc)
  • Downloads and installs them if necessary
  • Then it goes to the server and grabs the .msi installtion file to download and execute

Can you try another machine or disable your firewall (Windows or 3rd party) and try running the .exe again?

Please let me know.

Regards,

Mike T

Regards,
Mike Tarallo
Qlik

View solution in original post

alexpanjhc
Specialist
Specialist
Author

Hi Mike Thanks for replying.

I do not have right to stop the firewall and i do not have other machines that I can use.

I wonder how most people ran this .exe?

I'd assume most of them download it from work machine and their network will have to have a firewall.

Most users do not have the right to disble firewall.

Just curious.

Maybe something need to be done with this .exe file?

Michael_Tarallo
Employee
Employee

I will investigate over here an let you know. It depends on how strict the rules are per firewall installation. We have seen this from time to time, but most people are able to download and install successfully.

Reply back shortly.

Mike T

Regards,
Mike Tarallo
Qlik
alexpanjhc
Specialist
Specialist
Author

i tried to disable the firewall but i still have the same error.

do i need to restart after disabling the  firewall?

Michael_Tarallo
Employee
Employee

Can you try running the .exe as Administrator - see the first two suggestion at this link:

http://mdn.morovia.com/kb/install-msi-File-requires-System-Admin-Privileges-Windows-Vista-10602.html

Regards,
Mike Tarallo
Qlik
Michael_Tarallo
Employee
Employee

  • Access the properties of the downloaded .exe file
  • Click Unblock
  • Click OK

block.PNG

  • Try running as Administrator

block2.PNG

  • The installation starts to download the .msi file.

block3.png

Let me know

Mike T

Regards,
Mike Tarallo
Qlik
alexpanjhc
Specialist
Specialist
Author

im still getting the same error.

but im able to get in a server with less stricted rules. so it looks it is installing in that server.

i think it is the firewall even if i disabled it.

I will try it at home.

Thanks!

Michael_Tarallo
Employee
Employee

OK great - thanks - so we will chalk it up to a machine that has more restrictions than another.

Regards,
Mike Tarallo
Qlik
nstefaniuk
Creator III
Creator III

Try maybe a ctrl+c on the error box and paste in notepad. Then get the link given and use it in your browser, at least you will see what is blocking you.

For my part, it was because my company use a proxy that download file instead of you, scan it, and let you get it if it is safe.

For the question "how do other people ?", they probably download from home, or from other sites, or they ask to friends or they don't. Please Qliktech, give direct link to resources...