no server message, server unavailable

[maxgro]

starting from yesterday I have problems with a qlikview server, small business, version 11.20 sr5: the result is no server in the access point and users cannot access qlikview docs

on the load side I get 3 different type of errors on different docs (extract of the log is below); all errors seems I/O related

this isn't a new server, no new deploy, so the etl (load) process and the user accessing the server aren't changed in last months

any help would be appreciated

thanks in advance

15/05/2014 11:36:03 Error The task "sys/vendite/appl/ELS_E_20_anagrafe.qvw" failed. Exception:

QDSMain.Exceptions.DistributionFailedException: Distribute failed with errors to follow. ---> QDSMain.Exceptions.ReloadFailedException: Reload failed ---> QDSMain.Exceptions.LogBucketErrorException: The sourcedocument failed to save.. Exception=System.IO.IOException: The process cannot access the file because it is being used by another process.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

The task "sys/admin/QlikView Server Performance.qvw" failed. Part of the log file follows:

15/05/2014 11:26:20 Error The sourcedocument failed to save.. Exception=System.IO.IOException: Unable to remove the file to be replaced.

15/05/2014 11:09:01 Error Exception=System.IO.IOException: The specified network name is no longer available.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

   at System.IO.FileStream.ReadCore(Byte[] buffer, Int32 offset, Int32 count)

   at System.IO.FileStream.Read(Byte[] array, Int32 offset, Int32 count)

   at System.IO.StreamReader.ReadBuffer()

   at System.IO.StreamReader.get_EndOfStream()

[Peter_Cammaert]

Wow, Magic !

Of course, that is to be expected with QlikView

Is your QV Server (and ACP) up and running again as well?

[ergustafsson]

Hi Massimo,

At what time did you experience the "No Server" issue? From what I can see in the logs, there are some issues with reading PGO files at times.

How are the resources on the machine? (Performance log would be good for this)

Is this a virtual machine? If so, make sure the resources are dedicated.

The performance counter has some issues. Rebuild it by in CMD type (elevated rights): lodctr /r

Regards,

Erik

[maxgro]

yesterday at 16:59 (mail from user)

it's a virtual machine managed by IT (I forwarded your questions to IT)

Windows Server 2008 R2 Standard Service Pack 1 (64 bit edition), 4 CPU, 8 GB

I tried to move root folder from SAN to local Qlik server folder; AFAIK this moves pgo files but I lost licenses and path so i come back to SAN

Now the server is up and running

[ergustafsson]

Glad to hear that. Let us know if you need any further help.

Erik