pdf printing stopped working

[hakalati]

We have printing license in Qlikview, but it stopped working. I wonder is that known issue or why it happened?

I just re entered all qlikview license numbers, but it didn't help

[Lucas_Gatling · Accepted solution]

@hakalati  What version of QlikView are you currently running in your environment? Have you tried re-installing PDF Exchange? 

See article: https://community.qlik.com/t5/Knowledge-Base/Install-Reinstall-PDF-Xchange-on-QlikView-Server/ta-p/1...

[hakalati]

QV12-30-SR2/9

Is it really possible to re-install?

[Lucas_Gatling]

@hakalati  yes it's possible to re-install the PDF Exchange. Please see the article I referenced in the above comment.

[hakalati]

Interesting thing print spooler there. Anyway I installed it, but problem is that it need to be rebooted. So I am waiting later evening then qlikview used not so often

[Daniele_Purrone · Accepted solution]

Hi @hakalati. I would suggest that you upgrade to QlikView 12.60 as soon as you have the chance. With this version, we have moved away from using the old version of PDF-Xchange and we now use Microsoft's native Print to PDF, which should solve many issues.
Also, your current version is out of support, and that will be a problem if you need to open support cases,