pdf reports are not sent to emails.?

[dhasharadh]

not able to send pdf reports to emails, even test mail is not working when i try to send from SMTP server setup.

when we run the app manually its reloading without any issues, but when we run from QMC its getting failed with below error.

Error: Exception=System.Net.Mail.SmtpException: Failure sending mail. ---> System.Net.WebException: Unable to connect to the remote server --->
System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time,
or established connection failed because connected host has failed to respond 104.37.9.26:35 ||
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) ||
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state,
IAsyncResult asyncResult, Exception& exception) || --- End of inner exception stack trace --- ||
at System.Net.ServicePoint.GetConnection(PooledStream PooledStream, Object owner, Boolean async, IPAddress& address, Socket& abortSocket,Socket& abortSocket6) ||
at System.Net.PooledStream.Activate(Object owningObject, Boolean async, GeneralAsyncDelegate asyncCallback) ||
at System.Net.ConnectionPool.GetConnection(Object owningObject, GeneralAsyncDelegate asyncCallback, Int32 creationTimeout) ||
at System.Net.Mail.SmtpConnection.GetConnection(ServicePoint servicePoint) || at System.Net.Mail.SmtpClient.GetConnection() ||
at System.Net.Mail.SmtpClient.Send(MailMessage message) || --- End of inner exception stack trace --- ||
at System.Net.Mail.SmtpClient.Send(MailMessage message) ||
at QDSMain.SMTPServerResource.SendMail2(ILogBucket logBucket, SmtpClient smtpClient, MailMessage mailMessage, Boolean validateMailAddress)

can any one look into this please @Brett_Bleess @Miguel_Angel_Baeyens @sunny_talwar @Chip_Matejowsky 

Thanks Much in advance.

[Miguel_Angel_Baeyens · Accepted solution]

The SMTP server is timing out. Make sure connectivity between both servers, Qlik and SMTP is working and correct (like a user with permissions, etc.).

[dhasharadh]

Thanks Much Miquel, may i know how can i check that please, our lead Qlik admin is no more in the team, so we have to fix this. 

[Chip_Matejowsky · Accepted solution]

Hi @dhasharadh 

If you're unable to even successfully send test email, then need to start with Qlik Support articles How to setup QlikView Server SMTP  and Overview of email notification and alerts in QlikView Server, Publisher and Desktop to ensure that the mail server configuration within QlikView Server is setup correctly.

Are you attempting to set this up for the first time? Or was this successfully working previously and then stopped?

Best Regards