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dafnis14
Specialist
Specialist

"Failed to open document, You don't have access to this document" - only for one user

Hi,

We work with version 11.2 SP10. The users details are taken from the Active Directory.

I have applied an SSO for a document in access point, with  strict exclusion,  which works fine for all the users except one, who gets the message:
"Failed to open document, You don't have access to this document"

I have restarted the services, reloaded the document on the server, but the issue persists.

Any idea why?

Thanks!

1 Solution

Accepted Solutions
tresesco
MVP
MVP

Assuming that you have included the useer in section access, one more point has to be checked - the member (of a field) the user is restricted to has to be present in the application. I.e. - for ex: user XXX is restricted to Zone - 'South', and if the application doesn't have any data for South zone, user would not be allowed into the app (this is what 'Strict Exclusion' does).

View solution in original post

8 Replies
Anonymous
Not applicable

Have you assigned any license to that User?

Anonymous
Not applicable

Also, does that user exist into AD?

dafnis14
Specialist
Specialist
Author

Of course

dafnis14
Specialist
Specialist
Author

Yep!

dafnis14
Specialist
Specialist
Author

He managed to work for a few hours, and then he got the message.

Not applicable

Hi,

I think you can resolve it by deselecting the following two options;

  1. Strict Exclusion
  2. Initial Data Reduction Based on Section Access

These options are located in;

  • Settings Menu
  • Document Properties
  • "Opening" (Tab).


Hope this helps.




tresesco
MVP
MVP

Assuming that you have included the useer in section access, one more point has to be checked - the member (of a field) the user is restricted to has to be present in the application. I.e. - for ex: user XXX is restricted to Zone - 'South', and if the application doesn't have any data for South zone, user would not be allowed into the app (this is what 'Strict Exclusion' does).

dafnis14
Specialist
Specialist
Author

You are right!

I checked and this user's data is not loaded to the document.

Thanks!