Qlik Community

QlikView Administration

Discussion Board for collaboration on QlikView Management.

Announcements
IMPORTANT security patches for GeoAnalytics Server available to download: READ DETAILS
cancel
Showing results for 
Search instead for 
Did you mean: 
damien_burns
Contributor II
Contributor II

restarting Qlikview service

Hi

We have a problem  when we need to manually restart the QlikviewServer service via the windows Services tool but the restart fails and we have to kill the service on the Task Manager instead.

Any ideas on why the service cannot be restarted in the normal way?

 

Thanks

Damien

 

 

4 Replies
Chip_Matejowsky
Support
Support

Hello @damien_burns,

Do you receive any related error messages when attempting to start service?  If so, please provide a screen capture or provide the error verbatim.  Also, are there errors logged in the Windows Event Viewer Application or System logs pertaining to the attempt to start QVS?  If so, please let us know what they are.  Thanks!

Best Regards

Sr. Technical Support Engineer with Qlik Support
Help users find answers! Don't forget to mark a solution that worked for you!
damien_burns
Contributor II
Contributor II
Author

Of course since I posted the error hasn't occurred until this morning:

 

damien_burns_0-1616756264647.png

 

Chip_Matejowsky
Support
Support

Hi @damien_burns,

Yeah, hate it when that happens.

So intermittently when you attempt to restart the QlikView Server service, you receive this Windows error that it couldn't stop the service?  When you receive this error, you then kill the service using Task Manager?  What happens if you click OK button on error and then refresh the Services applet?  Does the QlikView Server service still show as running?

Best Regards

Sr. Technical Support Engineer with Qlik Support
Help users find answers! Don't forget to mark a solution that worked for you!
Maria_Halley
Support
Support

Sometimes the engine takes a long time to stop. Can you try to increase the windows timeout according to the article below to see if it stops correctly given more time

https://community.qlik.com/t5/Knowledge-Base/How-to-extend-Windows-SCM-default-timeout-of-30-seconds...