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m_woolf
Master II
Master II

user can see thumbnail on accesspoint but can't open

When the user clicks the thumbnail, the Detail popup opens, but there is no choice to open the app.

The app is set to open only with the IE Plugin.

The user has the plugin installed and has access permissions to the app.

This happened once before with a different user and the problem just went away after awhile.

Have any of you seen this before or have a solution?

7 Replies
Clever_Anjos
Employee
Employee

Any error messages?

Would you mind sharing a screenshot?

m_woolf
Master II
Master II
Author

Cant Open.png

Clever_Anjos
Employee
Employee

Do you have a license set to this user/application?

m_woolf
Master II
Master II
Author

User access is with a session cal.

Clever_Anjos
Employee
Employee

Seems to be a bug

Try to enable using Ajax Client and check if problem persists.

It happen to all applications or only one?

m_woolf
Master II
Master II
Author

The 2 times that we've seen this, has been with a single application.

We decided to enable Ajax for the app but don't have any results yet.

rmateosvi
Contributor
Contributor

I have exactly the same issue!!

On top of that my user could access the app yesterday but not today..no change on the app at all!

could it be a license issue? Did you find a fix?