Access point issue. This is the first time I faced this error. URGENT HELP please

[#1]

Hi,

Could anyone suggest me about this. My user logged to access point from home and faced the below error and is it something network issue? what is the solution?

Thanks.

[#2]

Sorry please see attached error.

[#3]

would it be possible to get answer for this? please can nayone help me as this is now urgent for me.

[sudeepkm]

Your Application might be behind firewall. You user may have to login to VPN and then Access the AP site.

Do you have your AP site's public URL which like firewall opened then you can share that URL with your user.

[ThornOfCrowns]

Googling the error code gave me this:

Step 1: Troubleshoot the Web Proxy Connection

Determine if this issue occurs only when the Web Proxy service is used. To do this, install the Winsock Proxy Client on the client computer, disable the Web Proxy settings (under Local Area Network [LAN] settings on the Connections tab of the Internet Options dialog box), and then try to go to the Web site where you experience the problem. If you can reach the site successfully, the problem is with the Web Proxy timeout settings. If so, go to the next step. 

Step 2: Increase the Web Proxy Timeout Settings

To increase the amount of time that the Web Proxy service waits before it closes idle sessions, follow these steps: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 

322756 

(http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Navigate to the following registry subkey: 
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3Proxy\Parameters
3. In the right pane of Registry Editor, right-click RequestTimeoutSecs, and then click Modify.
4. Click Decimal, and then type the number of seconds that you want the Web Proxy service to wait for a response before it returns an error message. A recommended value for this setting is 180 or more.
5. Click OK, and then restart the World Wide Web Publishing service. To restart this service: 
   1. Click Start, click Run, type cmd in the Open box, and then click OK.
   2. Type net stop iisadmin /y, and then press ENTER.
   3. When the service has stopped successfully, type net start iisadmin /y, and then press ENTER.
      
      Note You may have to restart additional dependent services that were stopped together with the IIS Admin Service.
6. Test the new settings from a client computer that is configured to use the Web Proxy service: try to go to the Web site where you experienced the problem. If the issue is not resolved, go to the next step.
7. If you still experience the timeout problems, start Registry Editor (if it is not already started), and then navigate to the following registry subkey: 
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3Proxy\Parameters
8. In the right pane of Registry Editor, right-click SocketIoTimeoutSecs, and then click Modify.
9. Click Decimal, and then type a value of 300 (or more) in the Value data box.
   
   Note This is the time in seconds that the Web Proxy service will wait before ending idle socket connections.
10. Restart the World Wide Web Publishing service.
11. Test the new settings from a client computer that is configured to use the Web Proxy service: try to go to the Web site where you experienced the problem. If the issue is not resolved, go to the next step.
12. Add the TcpMaxDataRetransmissions value to the Windows registry. For additional information about how to add and configure this value, click the following article number to view the article in the Microsoft Knowledge Base: 

    191143 

    (http://support.microsoft.com/kb/191143/EN-US/ )

    10060 Connection Timed Out Error with Proxy Server on Slow Link

I am presuming that you've done the same and tried out this solution?

[#6]

Thanks. could I ask what is public URL. I have access point URL

[sudeepkm]

If your Access Point has a Firewall and that is open to Internet that means someone can access your Access Point URL from Internet without being into your Office VPN then it would be called as Publicly Accessed URL.

Like www.google.com or yahoo.com you do not have to login to a VPN or private network to access these sites.

You need to verify this with your QlikView Admin folks.

[#8]

Thanks. I don't have any Qlikview admin folks. Will I get this from QMC?

[amit_saini · Accepted solution]

Hi Amelia,

This is  not qlikview error. The person who is accessing report from outside office is not in the company network that's why he is getting this error.

Solution for this is tell him to connect to your office network through VPN. Also requesting you to check with him again whenever he is available in your office network if he can see that report or not, this will confirm your doubt regarding the error which he is getting while connecting from outside office.

Thanks,

AS

[#10]

Thanks. My user have VPN access as he can able to work from home sometimes. In this case how can I solve this? Please help.