Acquire license information - prompt for proxy

[#1]

Hi

I am trying to apply a user license and at the point where it is attempting to download the lef, I'm getting a prompt asking for Proxy User ID and Proxy Password. These are inside a window headed "QlikView Internet Login for License Update".

Excuse my ignorance, but I'm not sure what this is asking for. I can successfully browse the internet, just can't download the lef.

This is a client application, using QlikView v9 SR4. Any ideas would be appreciated.

Thanks

Kevin

[kaushiknsolanki]

Hi,

   It is asking you for your username and password to access the internet.

   Ask your network admin for more information on Proxy User ID and Proxy Password.

Regards,

Kaushik Solanki

[#3]

Hi,

If you have a proxy, you will not be able to install the license in that way, or at least I could not six months ago. What I did was contacting to Qlickview and they sent me the license by mail. Then, I only had to copy paste License data in my server.

I hope this helps

Regards

[#4]

Hey

Just Logoff from the Network that you logged on and connect to a different Network and try to activate the License again , It will not ask for the PROXY thing