Application crashes after print dialog

[#1]

Hey everyone

I have a button in one of my applications that triggers the print dialog for a report, when the report is printed and the dialog is closed, the application "stops answering" and the browser has to be restarted. we have recently migrated our server, and upgraded our qlikview version, the problem seems to have appear after this, as it was no problem earlier.

Has anyone had a similiar problem or can point me in a direction of a solution?

[marcus_sommer]

Is it implemented with macros or actions? Which clients and browser are used? Which releases have OS/desktop/server and web-client? What were the releases before the migration?

- Marcus

[#3]

It does have both a macro that sends an email, with a different purpose, than the report printing, and also an action that trigger the printing of the report, via the button mentioned in my original post. We use Qlikview 12.10.20400.0 SR6, Windows Server 2012 R2 Standard (64 bit edition) version: 6.2.9200

the old server ran Qlikview 11.20.129040.0 SR12 64-bit Edition, and a Windows Server 2008 R2 Standard as OS

[marcus_sommer · Accepted solution]

Do I understand it right that the IE plugin is used as client and that the above mentioned print-dialog is implemented with actions? What happens by using a different browser as AJAX client, for example firefox or chrome?

- Marcus

[#5]

Yes the client is the IE plugin. If i try the button in Chrome it  skips the print dialog and gives me this message box

the window does not automaticly open, but when i press the "press here" link it opens in a new window, where i then can open and print the document with the browser dialog. 

[#6]

It seemed to be a Problem with the EI Plugin, apparently i had not updated the EI Plugin, after the server migration. There was only a problem with this specific functionality, but it looks like the problem has gone away after update, thank you very much:)