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gmarshall
Partner - Contributor II
Partner - Contributor II
‎2011-10-10 03:51 PM

CISCO Switch ICM / IPCC data connection

Does anyone have any experience of or idea of how we could connect to Cisco Switch database for such as Call Centres - I believe the underlying data is either called ICM or IPCC?

Thanks

Geoff

1,048 Views
1 Reply
rbecher
MVP
MVP
‎2011-10-12 03:17 AM

Depending from the version it should be a Sybase or  MS SQL Server database where you can connect via ODBC/OLEDB.

- Ralf

Data & AI Engineer at Orionbelt.ai - a GenAI Semantic Layer Venture, Inventor of Astrato Engine
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