Customer Satisfaction | How to measure Customer Satisfaction and what for ?
The real promoter, it is the customer who had a problem that your Customer Service has effectively solved and who tells his story to everyone around !
If the impact of Customer Satisfaction on the health of the company is well known, it remains a very sensitive dimension to measure, analyze and model.
Hence the interest of this data mining interface to follow the evolution of the Customer Satisfaction, to identify the main root causes and help you to make the right decisions.
