Failed to open document

[Anonymous]

Hi all,

since 3 days im getting the error: "Failed to open document." This only happens if the document was reloaded via a job in QMC.

But i can open it via the "load without data" option. Then i can reload it manually and it will work.

Can somebody help me?

Greetings

Phil

[maleksafa]

from where are you trying to open the document? could be an issue related to CALs. do you have section access applied on the dashboard?

[jonathandienst]

This sounds like a section access with data reduction problem. Some data loaded by section access has changed, so no data matches your username.

Data reduction is applied when the document is opened, so a no-data load followed by a reload will work as you describe. But when you try and open the document later, the data reduction is removing everything, so you cant open the document.

[Anonymous]

Hi Jonathan,

thanks for your reply but we dont have section access in use at all...

[quwok]

Did you had a look at the logs from the server reload to ensure the document has been executed as expected? Check for permissions to access data sources and folders, macros, etc.

[Anonymous]

I have to add: If i open it via Access Point - no Problems. Open it with the Qlikview application - Problem as described previously.

If i open it with the "no data" option, reload it, save it and then close it, it will open up with data and without any errors.

[maleksafa]

the same windows credentials opening the dashboard from the Access Point is not working when opening from the QlikView client or they are two different credentials?

[Anonymous · Accepted solution]

Hi,

turns out that a prj folder which was created by a Document Analyzer.qvw was the problem.

Deleted the folder and no problems since...