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Hi,
May I ask how to do the script to get the processed time for the following data below?
I wanted to get the processed time from Task received time to processed time. The condition is if Processed time-task received time<=15 minutes it is within SLA, otherwise over SLA..
Thank you!!
Regards,
-Ahyel
Hi Jagan,
Thank you so much for this.
Best regards,
Ahyel