The best method to check whether a specific user has access to a particular document in the AccessPoint is by using the Users tab in QMC. You may have wondered what this QMC area is used for all along. Well this is one of the more interesting uses.
Enter the accountname of the troublesome user in the QMC->Users->User Management->Search For User field and click the magnifying glass. If the accountname is correct, it will be found and listed in the box underneath the search field.
Click the user and select the Documents tab. The column "User Document Name" will list all documents to which this user has access in the AccessPoint. The list will take into account whether Section Access grants access and whether a document is distributed to this user at all.
Now select the Distributions tab. Here all tasks are listed that target this user for particular documents to be distributed to. If there are more distributions than documents on the previous tab, then Seciton Access will deny access to all documents that are missing on the Documents tab.
Good luck,
Peter
