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LDAP don't work correctly in Amazon instance

Hi! I need some help. I installed QlikView Server 2012 SR11 in a Amazon instance yesterday. I configured the AD Connector without troubles and I assigned Named CALs and Document CALs to users by AD. But when users connect to access point and try to open a document, they need sign up the credentials. I don't know what happen it but that's wrong, because the access credentials would must setting by LDAP.

Any idea? I need resolve it please.

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