Nprinting Services ISSUE

[Fanch]

Hi guys,

I have a issue with Qlik Nprinting Web Engine Service and Qlik Nprinting Scheduler Services.

Unable to sart services either by dos or by adinistrative tools 😕

Can you help me ?

Thanks in advance

[Lucas_Gatling]

@Fanch  What version of NPrinting are you currently running in your environment? Can you attach the Web Engine and Scheduler logs to the thread?

[stevejoyce]

I've seen this when postgres processes were still seen running in task manager.  once those were killed, servers restarted.

[Fanch]

@Lucas_Gatling, the version of Qlik Nrpinting Engine Novembre 2020 and Qlik Nprinting Server Novembre 2020 is 20.29.3.0; I've seen that of Qlik Nrinting Designer which is 19.29.3.0. is this diffirence have a link with my issue ?

@stevejoyce, Kill of postgres processes, with or wothout restarting server...Same issue in this 2 cases

[Fanch]

Updating Qlik Nrinting Designer by version 20.29.3.0

Always the same issue ☹️

[Lucas_Gatling]

@Fanch  I would suggest opening a support ticket with us, so we can investigate your issue further.

[Fanch · Accepted solution]

Identifying Issue by the topic :

 https://community.qlik.com/t5/Knowledge/Identify-wrong-NPrinting-database-version-restored-to-NPrin...

The services cannot start when identify wrong NPrinting database version restored to NPrinting Server