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Fanch
Partner - Creator
Partner - Creator

Nprinting Services ISSUE

Hi guys,

I have a issue with Qlik Nprinting Web Engine Service and Qlik Nprinting Scheduler Services.

Unable to sart services either by dos or by adinistrative tools 😕

Can you help me ?

Thanks in advance

1 Solution

Accepted Solutions
Fanch
Partner - Creator
Partner - Creator
Author

Identifying Issue by the topic :

 https://community.qlik.com/t5/Knowledge/Identify-wrong-NPrinting-database-version-restored-to-NPrin...

The services cannot start when identify wrong NPrinting database version restored to NPrinting Server

View solution in original post

6 Replies
Lucas_Gatling
Support
Support

@Fanch  What version of NPrinting are you currently running in your environment? Can you attach the Web Engine and Scheduler logs to the thread?

If the issue is solved please mark the answer with Accept as Solution.
stevejoyce
Specialist II
Specialist II

I've seen this when postgres processes were still seen running in task manager.  once those were killed, servers restarted.

Fanch
Partner - Creator
Partner - Creator
Author

@Lucas_Gatling, the version of Qlik Nrpinting Engine Novembre 2020 and Qlik Nprinting Server Novembre 2020 is 20.29.3.0; I've seen that of Qlik Nrinting Designer which is 19.29.3.0. is this diffirence have a link with my issue ?

@stevejoyce, Kill of postgres processes, with or wothout restarting server...Same issue in this 2 cases

 

Fanch
Partner - Creator
Partner - Creator
Author

Updating Qlik Nrinting Designer by version 20.29.3.0

Always the same issue ☹️

Lucas_Gatling
Support
Support

@Fanch  I would suggest opening a support ticket with us, so we can investigate your issue further.

If the issue is solved please mark the answer with Accept as Solution.
Fanch
Partner - Creator
Partner - Creator
Author

Identifying Issue by the topic :

 https://community.qlik.com/t5/Knowledge/Identify-wrong-NPrinting-database-version-restored-to-NPrin...

The services cannot start when identify wrong NPrinting database version restored to NPrinting Server