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omid5ive
Creator II
Creator II

Problem with zoomtofit extenssion

Hi

i have qlikview server 11 and 12 version of desktop. my server version was installed on win 2019 server.

previously i had this environment on win server 2016. but now on sever 2019 when i add zoom to fit extension to my document i have an extra space above my dashboard. dose any one know how can i fix it?

 

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1 Solution

Accepted Solutions
Frank_S
Support
Support

"i have qlikview server 11 and 12 version of desktop"

 

To start, QlikView server 11 is not supported and we would strongly encourage you to plan an upgrade. 

If you are making QVP connections from your QV Desktop 12. x to a QV 11.x server, this could be part of the issue as both QV desktop and server should be the same version. 

 

Further, it might be resolved by standardizing on the same QlikView version platform by way of upgrading to a supported QV platform:
https://help.qlik.com/en-US/qlikview/Content/QV_HelpSites/System-requirements.htm#anchor-1

 

Why? https://community.qlik.com/t5/Knowledge/QlikView-and-IE-plugin-is-not-backwards-compatible-between-m...

 

Lastly, you can try switching to 100 percent desktop resolution/scaling to see if changing the operating systems resolution settings helps. (reboot after changing these scaling settings. Also change desktop os scaling settings for all monitors as well if you have multi-monitors).

 

If you continue to experience the issue with your 3rd party extension, it maybe something you need to consult the extension developer about.

 

Kind regards...

 

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!

View solution in original post

1 Reply
Frank_S
Support
Support

"i have qlikview server 11 and 12 version of desktop"

 

To start, QlikView server 11 is not supported and we would strongly encourage you to plan an upgrade. 

If you are making QVP connections from your QV Desktop 12. x to a QV 11.x server, this could be part of the issue as both QV desktop and server should be the same version. 

 

Further, it might be resolved by standardizing on the same QlikView version platform by way of upgrading to a supported QV platform:
https://help.qlik.com/en-US/qlikview/Content/QV_HelpSites/System-requirements.htm#anchor-1

 

Why? https://community.qlik.com/t5/Knowledge/QlikView-and-IE-plugin-is-not-backwards-compatible-between-m...

 

Lastly, you can try switching to 100 percent desktop resolution/scaling to see if changing the operating systems resolution settings helps. (reboot after changing these scaling settings. Also change desktop os scaling settings for all monitors as well if you have multi-monitors).

 

If you continue to experience the issue with your 3rd party extension, it maybe something you need to consult the extension developer about.

 

Kind regards...

 

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!