QlikView App Crash

[Anonymous]

Hello QlikCommunity,

we've a problem with QV10. We want to upgrade from QV8.5 to QV10 (SR2). Therefore we've buyed a new Dell-Server with 64GB RAM and Windows 2008 R2 Enterprise:

We get during reloads sporadically (approx. 1 of 10 times) an appcrash. Below you'll find the event viewer log:

------------------------------------------------------------------------------------------------------------------------------------

Log Name:      Application

Source:        Application Error

Date:          19.05.2011 13:53:27

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      HDEAS2M.hkg.hafele.corp

Description:

Faulting application name: qv.exe, version: 10.0.8935.7, time stamp: 0x4daddc03

Faulting module name: qv.exe, version: 10.0.8935.7, time stamp: 0x4daddc03

Exception code: 0xc0000005

Fault offset: 0x00000000005e3a71

Faulting process id: 0x1470

Faulting application start time: 0x01cc161b42b44a1d

Faulting application path: C:\Program Files\QlikView\qv.exe

Faulting module path: C:\Program Files\QlikView\qv.exe

Report Id: 9b5d114c-820e-11e0-a0e1-b8ac6f8d4d4b

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2011-05-19T11:53:27.000000000Z" />

    <EventRecordID>676</EventRecordID>

    <Channel>Application</Channel>

    <Computer>HDEAS2M.hkg.hafele.corp</Computer>

    <Security />

  </System>

  <EventData>

    <Data>qv.exe</Data>

    <Data>10.0.8935.7</Data>

    <Data>4daddc03</Data>

    <Data>qv.exe</Data>

    <Data>10.0.8935.7</Data>

    <Data>4daddc03</Data>

    <Data>c0000005</Data>

    <Data>00000000005e3a71</Data>

    <Data>1470</Data>

    <Data>01cc161b42b44a1d</Data>

    <Data>C:\Program Files\QlikView\qv.exe</Data>

    <Data>C:\Program Files\QlikView\qv.exe</Data>

    <Data>9b5d114c-820e-11e0-a0e1-b8ac6f8d4d4b</Data>

  </EventData>

</Event>

------------------------------------------------------------------------------------------------------------------------------------

We've checked first the hardware (RAM, CPU, and so on), but there's everything OK. Then we setup the OS again and again. Because of that the error occurs sporadically, the search is cumbersome. We inform QlikTech (Ticket)... But we weren't able to find out a solution.

Does someone use a similar configuration (Hardware+OS+QV10). Or has anyone an idea to find out the problem.

Best regards,

M.Gencsoy.

[disqr_rm]

I have experienced similar and opened ticket with QlikView Support Group. In my situation, I had QV9 and QV10 both installed on the server and that was point of suspecion for this error. I am still waiting for new hardware to do a fresh install of QV10 SR2 and hoping that problem will go away.

What I would suggest if you wipe out QV completely adnd do a fresh install.

Also, check your application error logs. I am sure you will see an info entry, at the same time of system error, for Application Popup saying C++ runtime error. I tried to update C++ runtime, but did not help, but may help in our case.

Please post what you find.

Rakesh

[#3 · Accepted solution]

Hello Mehmet,

Michael from HAA here.  We had a similar issue here with version 10.  It was McAfee causing the issue.  We were able to fix by unregistering scriptsn.dll

regsvr32 /u C:\Program Files\Common Files\McAfee\SystemCore\scriptsn.dll

regsvr32 /u C:\Program Files (x86)\Common Files\McAfee\SystemCore\scriptsn.dll

Please see link for more details.

https://kc.mcafee.com/corporate/index?page=content&id=KB71660

Regards Michael.C.

[Anonymous]

Hello Michael,

thank you very much. That was the solution for our problem. McAfee and QlikView they don't like each other...

Please tell me, if you're going to visit HDE. I owe you a pot of coffe!! Thanks again.

Best regards,

M.Gencsoy.

[#5]

We are experiencing the same thing, with almost the same hardware. Can find no solutions

[disqr_rm]

If you are on QV10 SR2, QlikView just came out with a patch which fixed the problem. Patch number 8945 I think. Just check with your corresponding QlikView support person or partner to get you details.

[#7]

Thank you!!

Thanks,

Rich Nemeth

1-5564

[#8]

Hi everybody,

At the moment we are experiencing the same thing with our installation. We have no McAfee, so i think, that the mentioned patch could be helpfull.

Where can i receive the patch 8945. I can't find it in the download session, or did you get it from the customer support ?

Thanks

[#9]

I have Qlikview 11 SR1 and when I try to create a file using Excel data it crashes when trying to save the Qlik View file to my PC. I have installed the 32 & 64 bit versions in separate ocassions and both crash. I'm testing the free version to buy a license for my company, but can't seem to make it work...please help!