QlikView ticket not created for the user

[NaveenKumar]

Hi,

When my web service is trying to get the ticket for the user who logged in, using the url http://localhost/QvAJAXZfc/GetTicket.aspx with the required properties set, it is getting an xml file with no ticket ID assigned. See below:

<?xml version="1.0" encoding="UTF-8"?>
<string xmlns="http://localhost/TestWebService/"/>

which suppose to be 
<string xmlns="http://localhost/TestWebService/">ticketID</string>

I have configured for the DMS authentication in QMC and assigned a CAL to the user. Any idea on why the ticket is not getting generated for the user?

Thanks in advance

[NaveenKumar]

The user is listed under the "QlikView Administrators" and "QlikView Management API".  But still, the QVS is not assigning the ticket ID for the user. Please let me know if anyone has the suggestion.