Hello All,
I have set up a health indicator for various divisions for the SLA performance. The expression I have used is :
({ < SLA.Stage={Achieved}>} SLA.Counter) /
Sum({ < SLA.Stage={Breached, Achieved}>} Total <[Group Name],SLA.TicketType> SLA.Counter) * 1000
Is this correct to display SLA information. I am not sure of this formula, so need you're valuable suggestions