If you find something not working as documented, your best course of action would be to open a support case at that time.
Maybe this link is the better one, click the Specifying additional parameters link on the right side to jump to that area, not sure if this is going to be helpful or not, but you did not mention having checked things so figured it was worth a shot.
To help users find verified answers, please do not forget to use the "Accept as Solution" button on any post(s) that helped you resolve your problem or question. I now work a compressed schedule, Tuesday, Wednesday and Thursday, so those will be the days I will reply to any follow-up posts.