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b_neumayer
Contributor III
Contributor III

Scroll bars don't work with browser access

Dear all,

Since some time now, a few of our client are facing the problem that within our Qlikview applications they are accessing via browser, scrolling within listboxes and tables does not work at all. Internally we have not been able to reproduce the problem, but I can confirm it exists from having experienced it at a clients workstation.

We have not been able to narrow down the problem to a specific browser or application. The applications are created with Qlikview Desktop App 12.

Has anybody had the same problem and can offer a solution?

Thanks very much,

Benedikt

1 Solution

Accepted Solutions
b_neumayer
Contributor III
Contributor III
Author

Hello Doris,

Thanks for your contribution. I can only say what solved our scrolling problem: We upgraded the server version of qlikview (which hadn't been done for a while).

Maybe that could solve your problem as well.

Best,

Benedikt

View solution in original post

8 Replies
PrashantSangle

on which browser your are facing issue??

also provide browser version..

Regards

Great dreamer's dreams never fulfilled, they are always transcended.
shanky1907
Creator II
Creator II

jonathandienst
Partner - Champion III
Partner - Champion III

If you are using the plugin, make sure that the plugin is the same version as the server. The desktop used to create the documents should also be the same version.

If you are using Ajax, check that your browser is supported for the QV server version.

Logic will get you from a to b. Imagination will take you everywhere. - A Einstein
b_neumayer
Contributor III
Contributor III
Author

Dear all,

thanks for your swift responses and solutions.

One of the clients currently facing the issue is using Firefox version 57.0 on a windows PC.

We found a workaround for IE: By opening the Developer tools (F12) and changing the User agent string to Internet Explorer 10. However this is quite unsatisfying as the operation has to be repeated at each login and the console has to stay open while browsing.

Thanks,

Benedikt

dorispenzek
Contributor
Contributor

We have a similar issue with a user that has a surface pro (touch screen computer) that is having scrolling issues.  Has anyone found a work around for that issue and scrolling?  He logs in with a PC and everything works fine so we know the issue is that he has the touch screen computer causing the issue.

Thanks,

Doris

b_neumayer
Contributor III
Contributor III
Author

Hello Doris,

Thanks for your contribution. I can only say what solved our scrolling problem: We upgraded the server version of qlikview (which hadn't been done for a while).

Maybe that could solve your problem as well.

Best,

Benedikt

dorispenzek
Contributor
Contributor

Thank you Benedikt.  We do need to upgrade so we'll need to try that.

Best, Doris

brandon_d
Contributor III
Contributor III

Were you able to find a solution to this issue? I have a coworker with a touch screen computer and he is not able to scroll or expand any of the objects within Qlik Sense.