See QV Extensions in Browser

[ezec1807]

Good how are you?

Does anyone know why QlikView extensions do not work in Internet Explorer 8/11? I did not find anything on the web about this topic. Thank you very much! Regards, Ezequiel

[Miguel_Angel_Baeyens]

Hi Ezequiel,

First, make sure you are not using IE Plugin, but the Ajax client.

Second, check that the extensions are properly installed in the QlikView Server folder (QlikTip #40: Installing/Deploying QlikView Extensions).

/Miguel

[MK9885]

Many extensions do not support IE8 hence they fail to load properly or might effect the data you showing inside that extension.

You either need to upgrade your IE8 to the latest IE11 (if you already have the IE11 installed, can you share the screenshot of the error or UI behaviour for extension?). And I think almost all extensions should work on IE11.

One way to check your IE supporting the extensions is

When in access point, press F12 to open developers settings for IE and go to Emulation Tab to check what is the default IE your browser is using (sometimes the companies use IE8 as default) which doesn't support the extensions

Check the Image below and your Document Mode should be set to 'Edge' as default for extensions to work & Browser Profile to 'Desktop'

You can change it temporarily from here to check how extensions is behaving in Access Point and if it is working fine then inform your Infrastructure Team to change the settings for Access Point web portal alone.

You can also check other behaviors and response time by your browser to fetch the data points from server.

Thanks.

[MK9885]

Yes, as Miguel mentioned before everything else check your extensions are placed in proper location on server. If everything is fine then open Access Point in Chrome and see the behavior there.

[ezec1807]

Thank you all for the answers! Attached image of configuration in the server (image 1). The theme is that if I download the plugin from Internet Explorer, the option to generate a report does not work for me (Image Access Point 3). And the display of the board is different (image 2 and 3).

Thank you very much!

Regards, Ezequiel

[MK9885]

Have you check your IE Developer settings as I showed below?

Check what IE version your browser is taking as default...

Below are the settings I'm using for my Access Point 'Full Browser and small device version'

But most importantly check your IE version. And if it is IE8 or below then change it to IE11 and check it

[ezec1807]

¡Gracias por la respuesta! La configuración de la versión del emulador está muy bien. Es Edge. Ahora, la cuestión es que si cambio de la configuración de "Browser completo" Puedo ver las extensiones desde el punto de acceso sin problema, pero no puedo generar informes, como se muestra en la imagen 2 y 3 unido anteriormente. Y la visualización es totalmente diferente. ¡Muchas gracias! Saludos, Ezequiel

[ezec1807]

From what I see in the images that you sent me of configuration, in the option of "Full Browser" is different the .htm that I have: "Opendoc_notoolbar.htm" and I have "opendoc.htm" Does it have anything to do with this? Thank you very much! Regards, Ezequiel

[Miguel_Angel_Baeyens]

Ezequiel,

Como mencioné más arriba, las extensiones no funcionan con Internet Explorer Plugin, independientemente de la versión del navegador.

Asegúrate de que el usuario siempre abre las aplicaciones QlikView desde el modo Ajax, de forma que pueda visualizar e interactuar con todas las extensiones.

/Miguel

[MK9885]

Opendoc_notoolbar I used to remove the default Ajax Tool bar in Access Point. It has nothing to do with your issue.

I'm not sure about Fullbrowser plugin option for you. The settings which I've is default for my company. You can try changing it to full browser.

But as I mentioned earlier please check the IE version you trying for Access Point. In Many casess IE8 will not work for extensions.

Check your IE version and update it to the latest one.

Thanks.