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ssha1983
Contributor II
Contributor II

Seesion Connection lost on AccessPoint

Hi

We are currently on QV 12.4 SR3

The last week or so, users on accesspoint are complaining about losing connection every 15-20 min.

Upon looking at the event viewer on the QV server, I found the below warnings coming up.

Can someone please help me understand why this is happening?

Thanks

ssha1983_0-1634176519377.png

 

2 Replies
Sebastian_Linser

Hello, you can try to adjust the socket timeout https://community.qlik.com/t5/Knowledge/QlikView-quot-Session-Lost-quot-appears-in-the-QlikView-Acce...

Also check the qlikview event logs for a pattern if it's always the same document the users open for the timeout.

Best regards

Sebastian

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ssha1983
Contributor II
Contributor II
Author

thanks for your reply. 

I checked the Webserver logs and compared the timestamps fro mthe event viewer at the time of failure with times in the log. There does not seem to be any pattern.

 

I have checked out the links you provided and changed the timeouts for a couple of parameters. Will wait and monitor to see if they make a difference.

Regards