Service Request Call Center KPIs

[#1]

Hi,

I am currently working on Service request KPIs. I would like to know if any examples related to Service request Call Center KPIs available? I am viewing helpdesk Management qvw file.

[crusader_]

Hi,

Have you checked this one?

Qlik Demos: See QlikView in Action | Demo.Qlik.Com

Hope this helps you.

Regards,

Andrei

[Clever_Anjos]

Please go to Qlik Demos: See QlikView in Action | Demo.Qlik.Com  and qlik in "Communications" on left side

[Clever_Anjos]

One more example: QlikView

[#5]

Hi,

How can get the call center demo from community site and modify it on Qlikview?

A little of modification for KPIs for call center seem to be necessary.

Thanks.

[Clever_Anjos]

Use the "download link"

[#7]

Thank you!

I could download some demos successfully in favor of your comment.

By the way, Downloading of 'Call Center' demo (.qvw) failed because of license issue

("the license that is embedded in this document is not valid."), but some other demos have no problem like this.

I have much interest on multi-channel contact center KPIs (like AHT, SLA, Agent Productivity...) and

hopefully, I will develop the call center centric KPIs with QlikView.

Do you have any idea about this?

[vikasmahajan]

Sample Demo for Call Analysis.

HTH

Vikas

[Clever_Anjos]

Paul, I work in a CallCenter, we could share a lot of information.

Do you use skype? Please add me using cleveranjos

[#10]

Hi Clever,

It's a good idea!  I am happy to know you work in a call center.

Actually, I am a novice in Qlikview, but hopefully, I want to use Qlikview my consulting jobs mainly in

performance management.

Let's share our idea together.

I added you in Skype.

Thanks