Services are down in server

[#1]

Hi,

Can anybody give a proper reason why services in server goes down sometimes ?

Restarting the services solves the issue often but as I work on a live database, restarting server and services are not very preffered solutions. Root cause analysis is required.

Can anybody suggest where all I need to check, what can be the probable reason or what can be the solution ?

Many thanks in advance.

Regards

[Bill_Britt]

Hi,

Have you checked the logs? What errors are showing up?

Bill

[vikasmahajan]

Dear Nayana,

Following can be cause for your problem Please Check

-> Normally when password changes which is assign to services

-> When there is no disk space available to run services

Vikas

[vincent_ardiet]

Hi,

As Bill said, try to see the log. Choose a high verbosity in the QEMC. You can also check the windows log.

Else, the root cause are multiples.

For example, recently I met the same issue, it was due to the fact that the licence files were unavailable during some minutes when our shared folder was switching for a physical site to another (cluster).

Regards,

Vincent

[antose]

Hi!

Strange things can happens if you have to little RAM on the server. Search in the log.

I made the mistake one time to allowed 12 QVB's in a environment. The services went up and down all the time (only in QMC) and nothing was working. When I set it down to 8 everything was working fine again.   

[VishalWaghole]

Hello Nayana,

Please check it with your RAM.

If you have small size of RAM than your Data, then sure it will affected on your services.

- Regards,

Vishal Waghole

[#7]

I checked  in my servers, one has 288 GB RAM & another has 128 GB RAM.

Is this RAM not enough ? How do I figure out ?

Please help.

[Bill_Britt]

Hi,

What does the logs show?

Bill

[#9]

Do I need to check the logs when the services go down or I can check and figure out from any log ?

Thanks in advance

[Bill_Britt]

The QlikView server event log should log the error as to why QVS restarted.

Bill