Services are down in server - Qlik Community

Report Inappropriate Content · ‎2014-07-01

Hi,

Can anybody give a proper reason why services in server goes down sometimes ?

Restarting the services solves the issue often but as I work on a live database, restarting server and services are not very preffered solutions. Root cause analysis is required.

Can anybody suggest where all I need to check, what can be the probable reason or what can be the solution ?

Many thanks in advance.

Regards

Bill_Britt · ‎2014-07-01

Hi,

Have you checked the logs? What errors are showing up?

Bill

Bill - Principal Technical Support Engineer at Qlik
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vikasmahajan · ‎2014-07-01

Dear Nayana,

Following can be cause for your problem Please Check

-> Normally when password changes which is assign to services

-> When there is no disk space available to run services

Vikas

Hope this resolve your issue.
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vincent_ardiet · ‎2014-07-01

Hi,

As Bill said, try to see the log. Choose a high verbosity in the QEMC. You can also check the windows log.

Else, the root cause are multiples.

For example, recently I met the same issue, it was due to the fact that the licence files were unavailable during some minutes when our shared folder was switching for a physical site to another (cluster).

Regards,

Vincent

antose · ‎2014-07-01

Hi!

Strange things can happens if you have to little RAM on the server. Search in the log.

I made the mistake one time to allowed 12 QVB's in a environment. The services went up and down all the time (only in QMC) and nothing was working. When I set it down to 8 everything was working fine again.

VishalWaghole · ‎2014-07-01

Hello Nayana,

Please check it with your RAM.

If you have small size of RAM than your Data, then sure it will affected on your services.

- Regards,

Vishal Waghole

Report Inappropriate Content · ‎2014-07-11

I checked in my servers, one has 288 GB RAM & another has 128 GB RAM.

Is this RAM not enough ? How do I figure out ?

Please help.

Bill_Britt · ‎2014-07-11

Hi,

What does the logs show?

Bill

Bill - Principal Technical Support Engineer at Qlik
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Report Inappropriate Content · ‎2014-07-11

Do I need to check the logs when the services go down or I can check and figure out from any log ?

Thanks in advance

Bill_Britt · ‎2014-07-11

The QlikView server event log should log the error as to why QVS restarted.

Bill

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.