I recently upgraded our QlikView server from QV 10 to QV 11 R2. Everything went smoothly, all reloads except one reloaded without an error. This one QVW document gave us this error:
2.3.2013 23:01:25 Error The sourcedocument failed to open.. Exception=System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.
at QlikView.Global.SetUserPreferences(IUserPreferences _Preferences)
at QVBWrapper.Document.Load(ILogBucket i_LogBucket, Boolean withData)
2.3.2013 23:01:25 Error The document failed to open.
2.3.2013 23:01:26 Error Document could not be opened
When I reloaded it a second time, the error didn't occur. I was thinking if anyone knew what it ment and how to avoid it from happening again.
It looked like the Trend Micro antivirus software was the couse of the problem. The virusscan exception paths we had setup in Trend Micro had disappeared.
Could be a number of things. Make sure the windows user account that the qlikview services runs as has enough priviliges and that the qlikview executables are not blocked by antivirus software. Search the forums for posts about this issue and if you can't find a solution contact QlikTech Support.
It looked like the Trend Micro antivirus software was the couse of the problem. The virusscan exception paths we had setup in Trend Micro had disappeared.
