User Named cal issue Qlikview

[Sergio3]

Hello,

I have some trouble.

One user have Doc and Named cal's.

We delete doc cal from the assigned users list in qmc, it goes to carantine.

After user still having Named cal, but it have an error message when entering app ( no user cal for your account ).

How can we fix it?

[fkeuroglian]

Sergio, how are you?

Its strange that happend this error, are you sure that the user have named cal assigned?

Try to take out the named, and reassigned and see what happend

Hope Help

Fernando

[Brett_Bleess · Accepted solution]

You need to ensure the user that is assigned to the Named User CAL is the exact same user coming into the environment, is it possible there is an ID mismatch, or they got a new ID?  The only other thing of which I can think is something is corrupted in the CalData.pgo file, you could try removing both the Doc and Named User CALs for the user and then confirm their ID including domain qualifier and ensure that is the one you reassign to a new Named User CAL.  Best I have  with what you have provided.  

Regards,
Brett