Hi All,
I'd like some help on achieving the following:
I want to get a count of team members available to take cases during a specified time period. I have a list of members dating back to 12/31/2012 with their start and end dates with the team. I want to count the members available each month (as some leave and have been added) from 12/31/2012 to present who took cases, then calculate the cases/month/person.
What would be ideal is to see the actual number of available team analysts and also the total number of analysts who are on a different team who closed more than 3 cases.
I have EMP_ID, beg date, end date, team
case_ID, closed date
Here is the table I have so far:
The problem is I know the "analyst" number (team members) should be 32 and because members from 4 other teams helped with the load, the number is higher.
Hope this makes sense...any guidance is appreciated!