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Anonymous
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random issues logging in


Hello-

I have a user that seems to have random issues with not being able to login.  We do have named licenses and the users login directly to the document where a box pops up asking for user name and password.  This is based on the users network credentials.  There are times when I can login fine but he can not.  No error seems to occur, just the login box keeps popping up.  I do know he has multiple devices he uses pc, phone, tablet.  Would there be anything preventing him from logging in due to a previous session hanging out there or any suggestions on what else it may be?

Thank you!

Jennifer

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